Responsibility is not always ownership
Landlords, managing agents, FM providers, electrical contractors and software providers may all play a role. Responsibilities should be clearly documented to avoid maintenance tasks falling between organisations.
Different properties create different responsibilities
Office buildings, business parks, residential developments and public charging locations all require different management models depending on ownership and occupation.
Maintenance is much more than fixing faults
Good maintenance includes inspections, preventative maintenance, software management, remote monitoring, fault response, warranty management and record keeping.
Why governance matters
Every site should know who receives fault alerts, authorises repairs, arranges inspections and manages maintenance records.
Common mistakes
Assuming installers provide maintenance forever, relying on software providers to maintain hardware, poor documentation and unclear ownership frequently lead to avoidable failures.