Support Centre
Frequently Asked Questions & Practical Guidance
How can we help?
Straightforward answers to common questions about commercial EV infrastructure, compliance, maintenance, software and operational management.
Managing commercial EV infrastructure often raises questions.
Our Support Centre brings together the questions we’re asked most often by property managers, facilities teams, surveyors, consultants and organisations responsible for commercial EV infrastructure.
How often should chargers be inspected?
What is OCPP?
Can charging software be changed?
Do we need annual maintenance?
What happens if chargers go offline?
Compliance & Safety
Do commercial EV chargers require annual inspections?
What is RISC Authority RC59?
How do I know if our EV infrastructure is compliant?
Who is responsible for EV charger compliance?
Maintenance & Operations
How often should commercial EV chargers be maintained?
Why do EV chargers go offline?
What is EV Infrastructure Management?
What is Operational Stewardship?
Software & Connectivity
What is OCPP?
Can I change EV charging software?
Can I manage different charger brands together?
What happens if my software provider changes?
Installations & Future Planning
Can existing infrastructure be upgraded?
How do I future-proof EV infrastructure?
How many chargers should our building install?
Can Electric Spinach manage infrastructure installed by another contractor?
The Electric Spinach Knowledge Hub
Need a more detailed answer?
Many of these questions are explored in greater depth within:
Still have a question?
Every building is different.
If your question isn’t answered here, we’d be delighted to help.
Our specialists work with organisations across the built environment every day and are always happy to provide practical advice.